Seller terms & conditions

In these terms, the words below have the following meanings.

Carle

Carle Singapore Pte Ltd, a company registered in Singapore at 33 Ubi Avenue 3, #01-04 Vertex, Singapore 408868.

You / the seller

The registered owner of the vehicle, or a person authorised to sell it on the owner's behalf.

Log card

The vehicle registration document issued by the LTA, which you submit to Carle.

Carle's valuation

Carle's valuation, which reads the LTA data on your log card and prices your vehicle against the market to produce your indicative number.

Indicative number

The estimated value shown to you online, before inspection. It is not a binding offer.

The auction

Carle's dealer auction, where licensed dealers bid for your vehicle over a set window.

Floor

The minimum price you set for the auction. Your vehicle will not sell below it.

When you submit your log card, Carle’s valuation reads the LTA data on it — make, model, registration date, COE left and paper value — and prices your vehicle against the live market, including recent sales and depreciation. This produces your indicative number, with every line shown to you.

The indicative number is an estimate, not a binding offer. It is firmed at a quick inspection, where Carle confirms the vehicle’s condition and mileage. If the vehicle matches what you told us, the number holds. If something material differs, Carle will explain exactly what changed and why before you commit to anything.

Carle relies on the accuracy of the log card and information you provide. The number can only be as accurate as what you submit; deliberately incorrect information may change or void an offer.

From the same starting number, you choose how to sell:

• Sell straight to Carle. Carle buys your vehicle directly. This is the fast, certain route — you accept Carle’s offer and proceed to settlement.
• List on the dealer auction. Your vehicle is listed as a lot and licensed dealers bid for it. You set a floor, and nothing sells below it. This route can fetch more, but takes the auction window to complete.

Both routes are free to you. You may switch your intended route, or withdraw, at any point before your car is listed for auction or you accept a Carle offer (see §7).

If you list your vehicle, it goes live as a lot starting from Carle’s valuation. Only licensed dealers, verified by Carle and backed by a deposit, may bid. Dealers bid against each other — never against you.

The auction runs for 48 hours. For the open period, dealers can see the current highest bid and raise it in fixed per-lot steps. The final five minutes are sealed: bids are hidden from every bidder, so no one can snipe at the last second or collude on a ceiling. Carle’s own team can see through the seal, because someone has to settle the lot.

Carle’s team watches every lot and will contact you when a strong bid lands. When the auction closes, the highest bid above your floor is your sale, at that price — there is no further acceptance step, and the price is not renegotiated at the handover (see §7). If no bid reaches your floor there is no sale and the car stays yours. Dealers pay Carle a deposit of S$500 per lot and, only when they win, a commission of 1% plus GST. These are dealer costs; they are never charged to you.

This section applies to selling straight to Carle. Nothing is binding until you accept Carle’s offer in writing and Carle has inspected the vehicle. Acceptance means you agree to sell at the confirmed price, subject to the vehicle being as described.

Once you accept, Carle confirms the price after inspection. If the inspection shows the vehicle differs materially from what you told us, Carle will set out the revised figure and the reason; you are then free to proceed at the revised figure or to walk away (see §7).

The auction is different. There is no separate acceptance step and no revised figure: when the lot closes, the highest bid above your floor is the sale at that price, and it is not renegotiated at the handover — by you or by the dealer (see §4).

Selling straight to Carle. After you accept Carle’s offer and the vehicle is inspected, Carle handles the administration of the sale:

• Loan settlement. If your vehicle still has finance owing, Carle settles the outstanding amount directly with your bank or finance company, then pays you the balance. You do not front the difference. If the loan exceeds the vehicle’s value, Carle tells you upfront what you would need to top up.
• LTA transfer. Carle files the ownership transfer with the LTA, and handles road tax and insurance hand-back and the COE rebate where it applies. You provide the vehicle and your NRIC; Carle handles the forms.
• Payment. Carle pays you the agreed amount. Payment and handover are completed within 7 days of your acceptance.

Selling through the auction. Where your vehicle is sold to a dealer through the auction, the winning dealer pays you directly at the handover — Carle brokers the meet and the paperwork but never holds the car money. The handover is arranged within 72 working hours of the close.

Before your car is listed, and before you accept a Carle offer, you can withdraw at any time — there is no fee and no obligation. Getting a number, or listing your car, does not by itself sell it.

While a lot is live there is no one-tap withdrawal. If you want your car out of a running auction, tell Carle before the lot closes — call or WhatsApp the team and a person handles it. The earlier you tell us, the more we can do.

The close is the commitment. Once a lot closes with a bid above your floor, that bid is your sale at that price and the deal completes with that dealer. If you then cannot complete, tell Carle straight away: it is handled as a dispute under §8, and where the fault is yours the car is reassigned to the next-highest bidder.

After you accept a Carle offer and Carle confirms the price following inspection, a binding agreement to sell is formed. From that point, both you and Carle are expected to complete the sale in good faith. If the inspection produces a revised figure you do not agree to, you may still walk away at no cost.

Carle may decline or withdraw from a transaction where the log card or information provided is inaccurate, where the vehicle cannot legally be sold, or where required documents are missing.

If a handover does not go through — the vehicle is not as it was listed, or one side does not complete — either you or the dealer can raise a dispute with Carle, with evidence. A person at Carle reviews both sides and decides where the fault sits. While a dispute is open, the deal is held.

• If the fault is yours. The car is reassigned to the next-highest bidder, and the dealer who won gets their S$500 deposit back in full — they did nothing wrong.
• If the fault is the dealer’s — they back out, do not pay, or do not turn up — the dealer forfeits their S$500 deposit to Carle. That forfeit is not paid to you. The car is reassigned to the next-highest bidder.

Either way the car passes to the next bidder at that bidder’s own bid. A price is never renegotiated downwards because a handover failed.

Raise it as soon as you can, and in any case within 14 days of the handover — the same window the dealer terms give the dealer. A written ruling goes to both sides, and raising a dispute in good faith never counts against you.

Carle provides the valuation, the auction and the settlement service with reasonable care and skill. The indicative number is an estimate and is not a guarantee of final price; the final price is the one confirmed after inspection and accepted by you.

To the extent permitted by law, Carle is not liable for indirect or consequential loss, or for loss arising from inaccurate information you provide. Nothing in these terms limits any liability that cannot be limited under Singapore law, including liability for fraud or for death or personal injury caused by negligence.