The terms, in plain English.

In these terms, the words below have the following meanings.

Carle

Carle Singapore Pte Ltd, a company registered in Singapore at 33 Ubi Avenue 3, #01-04 Vertex, Singapore 408868.

You / the seller

The registered owner of the vehicle, or a person authorised to sell it on the owner's behalf.

Log card

The vehicle registration document issued by the LTA, which you submit to Carle.

Carle's valuation

Carle's valuation, which reads the LTA data on your log card and prices your vehicle against the market to produce your indicative number.

Indicative number

The estimated value shown to you online, before inspection. It is not a binding offer.

The auction

Carle's dealer auction, where licensed dealers bid for your vehicle over a set window.

Floor

The minimum price you set for the auction. Your vehicle will not sell below it.

When you submit your log card, Carle’s valuation reads the LTA data on it — make, model, registration date, COE left and paper value — and prices your vehicle against the live market, including recent sales and depreciation. This produces your indicative number, with every line shown to you.

The indicative number is an honest estimate, not a binding offer. It is firmed at a quick inspection, where Carle confirms the vehicle’s condition and mileage. If the vehicle matches what you told us, the number holds. If something material differs, Carle will explain exactly what changed and why before you commit to anything.

Carle relies on the accuracy of the log card and information you provide. The number can only be as accurate as what you submit; deliberately incorrect information may change or void an offer.

From the same starting number, you choose how to sell:

• Sell straight to Carle.Carle buys your vehicle directly. This is the fast, certain route — you accept Carle’s offer and proceed to settlement.
• List on the dealer auction. Your vehicle is listed as a lot and licensed dealers bid for it. You set a floor, and nothing sells below it. This route can fetch more, but takes the auction window to complete.

Both routes are free to you. You may switch your intended route, or withdraw, at any point before you accept an offer (see §7).

If you list your vehicle, it goes live as a lot starting from Carle’s valuation. Only licensed dealers, verified by Carle and backed by a deposit, may bid. Dealers bid against each other — never against you.

The auction runs for 48 hours. For the open period, dealers can see the current highest bid and raise it in S$100 steps. The final five minutes are sealed: bids are hidden from everyone, so no one can snipe at the last second or collude on a ceiling.

Carle’s team watches every lot and will contact you when a strong offer lands. A winning bid is an offer to you — you are not obligated to accept it, and you may decline (see §7). Dealers pay Carle a deposit of S$500 per lot and, only when they win, a commission of 1% plus GST. These are dealer costs; they are never charged to you.

Nothing is binding until you accept an offer in writing and Carle has inspected the vehicle. Acceptance means you agree to sell at the confirmed price, subject to the vehicle being as described.

Once you accept, Carle confirms the price after inspection. If the inspection shows the vehicle differs materially from what you told us, Carle will set out the revised figure and the reason; you are then free to proceed at the revised figure or to walk away (see §7).

After you accept and the vehicle is inspected, Carle handles the administration of the sale:

• Loan settlement.If your vehicle still has finance owing, Carle settles the outstanding amount directly with your bank or finance company, then pays you the balance. You do not front the difference. If the loan exceeds the vehicle’s value, Carle tells you upfront what you would need to top up.
• LTA transfer. Carle files the ownership transfer with the LTA, and handles road tax and insurance hand-back and the COE rebate where it applies. You provide the vehicle and your NRIC; Carle handles the forms.
• Payment. Carle pays you the agreed amount. Payment and handover are completed within 7 days of your acceptance.

Where your vehicle is sold to a dealer through the auction, you are paid by Carle on the same terms; the dealer pays for the vehicle separately, off-platform, in the usual way.

You can withdraw at any time before you accept an offer — there is no fee and no obligation. Getting a number, listing on the auction, or receiving a winning bid does not commit you to sell.

After you accept and Carle confirms the price following inspection, a binding agreement to sell is formed. From that point, both you and Carle are expected to complete the sale in good faith. If the inspection produces a revised figure you do not agree to, you may still walk away at no cost.

Carle may decline or withdraw from a transaction where the log card or information provided is inaccurate, where the vehicle cannot legally be sold, or where required documents are missing.

Carle provides the valuation, the auction and the settlement service with reasonable care and skill. The indicative number is an estimate and is not a guarantee of final price; the final price is the one confirmed after inspection and accepted by you.

To the extent permitted by law, Carle is not liable for indirect or consequential loss, or for loss arising from inaccurate information you provide. Nothing in these terms limits any liability that cannot be limited under Singapore law, including liability for fraud or for death or personal injury caused by negligence.